Q &
A
Do you have
dogs?
Sorry, we don't
carry dogs or puppies. See Pets.
Do you have
curbside pickup?
Yes. Call our
store to place your order before heading over. The Paw Shoppe
can accept all major credit cards via phone.
Do you deliver?
No.
Do you ship?
Sorry, no. Our
store is quite literally "brick-and-mortar."
What is your
return policy?
The Paw Shoppe
accepts returns with the original sales receipt for exchange
or refund. Clearance items and used flea control products are
not returnable. Livestock is only guaranteed to within 24 hours
of purchase. If you need to return an adopted rescue cat or rabbit
from us, please call us first; it is likely that we can host
the animal here at the shop again.
I bought topical
(spot-on) flea control more than a year ago. Is it still ok to
use?
Yes, go ahead
and use it. According to Bayer, Advantage and K9 Advantix products
do not have an expiration date. That said, Bayer does recommend
storing these products in a cool, dry place. The refrigerator
is fine, but don't freeze it!
I'm not having
very good luck with topical (spot-on) flea control products.
Remember to accurately
follow the manufacturer instructions and apply on-schedule.
For more information, please consult the Bayer product
instructions above. Observation of fleas on animals using
flea control is usually the result of active fleas in the environment,
either indoors or outdoors, that have jumped on your pet.
As far as "flea
resistance" is concerned, there have been no documented
cases of flea strains resistant to spot-on flea controls. The
FDA tests and approves the safety and efficacy of these produdcts.
My pet is having
an adverse reaction to a product.
Contact the manufacturer
using the information printed on the packaging. Please return
the product to Paw Shoppe at your earliest convenience.
My vet has
recommended avoiding grain-free food for my dog. Do you have
grain-friendly options?
Yes! Our grain-friendly
formulas typically use rice, oats, barley, or quinoa. We avoid
corn, wheat, and soy in our food lines because they seem to contribute
to food intolerances.
To expand, in
2019 vets heard that the FDA was evaluating a possible link between
grain-free diets and pets developing a heart condition. To date,
no correlation has been found. As such, the Paw Shoppe will continue
to carry grain-free options in addition to grain-inclusive formulas
to meet the needs of sensitive pets.
My heat lamps
burn out frequently. How can I get incandescent heat bulbs to
last longer?
First ensure the
bulb you are using does not exceed the wattage (power) of the
lamp fixture. It may seem trivial, but reptile heat domes are
engineered to dissipate heat from the bulb depending on a range
of wattages. The higher the wattage of the bulb, the more heat
is produced. If you put too high a wattage in a lower wattage
fixture, the glass can overheat and break or separate from the
base.
Next, make sure
to screw in the bulb using a glove or paper towel. You don't
want to get oils from your skin on the glass surface which can
cause uneven heating of the glass surface and result in premature
failure. This is especially important with halogen bulbs!
Don't move your
heat fixture while lighted or hot. The jostling of tungsten filaments
can cause an instant burnout! Consider hanging your light fixture
instead of placing it directly on the screen surface of the terrarium.
Ensure the glass body of the bulb is not in contact with the
screen surface.
Finally, try using
a surge protector with your reptile fixtures. The Tripp-Lite
Isobar is an excellent choice for removing fluctuations in the
electrical service to your lamps.
More Facts: White
daylight bulbs, which must be turned on and off daily, have a
significantly shorter lifespan due to the heat cycling of the
filaments. Expect a white bulb to last no more than a month or
two. Contrast this with a red or black bulb which remains on
for 24 hours daily. You should expect approximately 2-3 months
of burn time from these.
As a long-term
solution, look into our ceramic heat emitters. You can get years
out of these units!
How often do
I need to replace my ultraviolet light (UV) lamps?
Some sources recommend
replacing your UVB lamps every 6 months due to the deterioration
of the radiant coating inside the tube. The Paw Shoppe suggests
replacing fluorescent tubes at least yearly to maintain the health
of your reptile. If you know somebody with an ultraviolet-B irradiance
meter, you are in luck!
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