Q & A
Grooming
Does Paw Shoppe kennel dogs for several hours during grooming service?
No. Since we only have one groomer, we groom one dog at a time, starting at your actual appointment time! Of course, if you book several dogs at once, each will need to wait for their turn in the tub. Some dogs can become anxious when kenneled. If the groomer feels the kennel isn't working for your dog, other options are available.
Please note, your prompt return for pickup is recommended to minimize kennel time.
How long does grooming service take?
Approximately 1 to 2 hours per dog, depending on the service. Some dogs may require up to 2.5 to 3 hours if they are large and have complex coat conditions. The groomer will call the phone number provided when your pet is close to being ready. Make sure the shop has your correct phone number and that you can hear your phone.
How much is grooming service?
Please call the shop for base pricing on bathing and haircuts. Since the breed, size, and condition varies among dogs, the groomer can give you a quote before starting the service.
My dog gets anxious during grooming. What can I do?
Please communicate this to the receptionist at booking, and we can advise the groomer for special handling. Also consider giving a calming aid, such as Quiet Moments or CBD oil. You should experiment with calming aids over a few days to decide if they work well for your dog. Consult your vet, if you are unsure.
Give a calming aid at least 1-2 hours before your appointment so it has time to work.
What is the deshedding service?
To deshed means to thin the undercoat of a dog by means of a straight comb and Furminator rake. This service is typically done on double-coated dogs like German Shepards and Siberian Huskies. Since double-coated breeds typically do not get haircuts, this procedure helps keep dogs cool and comfortable in the hot months.
Does the groomer use a cage dryer?
Yes. However, we only use a timed cage dryer for finishing drying. Dogs are never left unattended in a cage dryer. For primary drying, we use a blow-dryer and towels. This also helps remove loose hair.
Can I request towel-drying only?
Of course. However, your dog may still be damp at pickup time. Also, you may experience more shedding after the service since regular blow drying helps remove this loose hair at the studio, instead of in your home.
Can I bring a prescription shampoo or decline use of certain products?
Of course! Our groomer will be glad to assist you with your dog's medical requirements. We also have hypo-allergenic shampoos to use if you have a more sensitive dog.
How much advance notice do I need to give to cancel or reschedule an appointment?
We kindly ask that you give us as much advance notice as possible so that we can fill that appointment time. If you missed your appointment, don't worry, we won't judge! Please call our desk at (562) 425-5131 to reschedule.
Dental & Vaccine
Does the clinic put the animals under anaesthesia?
No. This is a non-anaestheic service; your pet is fully awake.
For anxious pets, consider giving a calming aid such as Quiet Moments or CBD oil. You should experiment with a calming aid over a few days to decide if it works well for your dog. Consult your vet, if you are unsure.
Be sure to give a calming aid at least 1-2 hours before your appointment so it has time to work.
My dog's teeth look bad. Can they still perform the service?
Possibly. By state requirement, a veterinarian is on-site to do the oral checkup first. If the vet gives the go-ahead, the clinic will proceed with the service. However, if there are signs of advanced periodontal disease, infection, or decay requiring extractions, the clinic will refer you to your own vet. The clinic will not ask for payment in this case.
Do I need to provide vaccination records to the clinic?
It's a good idea to bring any records you have so the vet can evaluate what needs to be done. The clinic provides a hard copy record for any vaccinations performed. If you need a duplicate of a record, please visit Advanced Pet Services or call their company line at (949) 429-1721.
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